A guide for Company Admins

Find invoices and manage payment details

Open Paddle from your company subscription page to find invoices and update payment details.

Updated October 5, 2026

Before you begin

AcknowledgePoint shows your plan, usage, and subscription status. Paddle handles payments and provides invoices for those payments. Start from your company account so you open the right billing portal. Employees should ask a Company Admin for billing help.

When this guide helps

  • You need an invoice for a completed payment
  • You want to review or update your payment method

Follow these steps

  1. Sign in as a Company Admin and open Subscription.
  2. Find the Payment & Billing section and select Manage Payment & Billing. This opens your company's Paddle customer portal.
  3. To find an invoice, open Payments, select the payment, and choose View invoice. You can save the invoice for your records.
  4. To update a payment method, open the subscription in Paddle and follow its payment-method instructions. Enter payment details only in Paddle.
  5. Return to AcknowledgePoint when you are done. Refresh the page to review the latest subscription and payment status.

Check the result and follow up

Check the payment date and amount before saving an invoice. The recurring subtotal in AcknowledgePoint is before tax; the Paddle invoice shows the actual payment, including any discounts, taxes, credits, or other adjustments.

Earlier AcknowledgePoint invoice records are separate from Paddle invoices. Use Payments in Paddle to find payments made through Paddle, even if there are no earlier invoice records listed in AcknowledgePoint.

If the portal button is unavailable or the invoice is missing, contact Support with your company name, the payment date, and what you expected to see. Keep card numbers, bank details, passwords, and sign-in links out of your message.

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