Clear answers for the way AcknowledgePoint works.

AcknowledgePoint is a controlled-document acknowledgement platform. Teams use it to create policies, SOPs, procedures, work instructions, handbooks, notices, training materials, and other employee-facing documents, then assign those documents and track acknowledgements.

The best person to sign up is usually the HR leader, compliance owner, safety manager, operations leader, or business owner responsible for company document administration. People joining an existing company should ask their company administrator for an invitation.

Complete Cloudflare bot verification to have your new company automatically approved on the Foundation plan. An email invitation lets the first administrator verify their email and finish setting up access. Platform Admin approval is not required.

No. The Foundation plan is designed as the starting point for new organizations. Teams can begin with the included capacity, then upgrade or add capacity when they are ready to expand.

Start with departments, locations, categories, and document types. Those records make employee organization, assignment targeting, dashboard filtering, and acknowledgement reporting easier to understand.

AcknowledgePoint supports policies, standard operating procedures, procedures, work instructions, safety procedures, handbooks, notices, standards, guidelines, training materials, emergency plans, compliance attestations, and other controlled documents.

Yes. Company Admins can create document content directly in AcknowledgePoint, choose a document type and category, assign an owner, save drafts, publish approved documents, and move published documents back to draft when edits are needed.

Templates are reusable starting points. Admins can select a template, copy it into a new document, choose the right type and category, and edit the language so it matches the company's actual process.

Draft documents are still being prepared and cannot be assigned. Published documents are approved for use and can be selected in the assignment workflow.

Yes. Document editors show a live word count, warn when content becomes long, and prevent saving or publishing content above the configured maximum. Existing historical documents remain readable.

Company Admins add employees from the Employees page. Employee records can include department, location, status, acknowledgement status, and invitation actions.

Yes. Employee and Admin Account grids include resend actions so admins can send another invitation when someone has not completed access setup.

Departments and locations make targeting easier. For example, a warehouse safety procedure can be assigned only to warehouse employees, while an HR handbook can be assigned across the whole company.

Yes. Administrators count against the administrator allowance and the active employee allowance because they can also receive and acknowledge assigned documents.

Yes. Admin accounts can be tracked with department and location context so acknowledgement reporting and assignment targeting remain consistent with employee records.

Open Assignments, select a published document, choose the audience, review the recipient list, set the due date, and assign the document. Only published documents should be available for assignment.

Yes. The assignment workflow can filter by document type, category, department, location, document, employee search, and status so the right audience can be selected.

The recipient list shows whether a user is already assigned the selected document. Admins can use the Exclude Users Already Assigned option to keep duplicate assignments out of the next batch.

Yes. Current Assignments include a resend action so a Company Admin can retransmit an assignment notification when an employee needs another reminder.

Assignment status reflects whether the assigned user has acknowledged the assigned document version, is still pending, or is overdue based on the due date.

Employees see their assigned documents, due dates, status, category, document type, and available actions. They can select a document, review the assigned version, and acknowledge it.

Yes. The employee workspace is designed to show assigned and historical documents so employees can reference the documents they have been asked to read.

AcknowledgePoint records the acknowledgement against the assigned document and user so Company Admins can review it in acknowledgement details and reporting.

Yes. Company Admins can be assigned documents and acknowledge them. Their acknowledgements are included alongside employee acknowledgement records.

Ask a Company Admin to confirm the assignment, document status, user record, department, location, and whether the employee is viewing the correct workspace.

Company Admins use the dashboard, Document Performance, Highest Risk Documents, Upcoming Reviews, Current Assignments, and Ack Details to understand acknowledgement readiness.

Yes. Compliance Overview can be filtered by category, document type, and document so admins can focus on the exact document set they need to review.

Highest Risk Documents are documents with the most overdue acknowledgements. This helps admins focus on the items that need attention first.

Upcoming Reviews group upcoming assignments by date and document so admins can see what is coming due without scanning individual employee names.

Yes. Company Admins can download professional PDF acknowledgement history for a user, including the documents that user has acknowledged.

AcknowledgePoint offers Foundation, Essentials, Team, Professional, Advanced, Premier, and Enterprise plans. Plans include limits for employees, administrators, active documents, departments, locations, and categories.

When a company exceeds included capacity, AcknowledgePoint displays the additional usage and subscription impact for supported resources such as administrators, employees, active documents, departments, locations, and categories.

AcknowledgePoint uses Paddle for subscription checkout, customer portal access, transaction state, and payment processing.

Yes. Paddle calculates applicable taxes during checkout and subscription updates based on the billing information entered in Paddle.

Company Admins can use the Billing or Subscription areas to review plan, usage, current charges, Paddle subscription state, payment status, and available customer-portal actions.

AcknowledgePoint separates company management from employee document review. Company Admins manage their company workspace, while Employees can access only their own assigned documents and acknowledgement workflow.

Company Admins manage their own workspace: employees, admin accounts, departments, locations, categories, templates, documents, assignments, acknowledgement details, billing, and company-level reporting.

Employees can access their own assigned documents and acknowledgement workflow. They do not manage company settings, billing, templates, assignments, or other users.

The public Contact Support page uses Cloudflare Turnstile and server-side verification before accepting submissions. Support delivery routes messages through approved server-side destinations.

Public visitors can use the Contact Support page for pre-sales, billing, privacy, security, or general questions. Authenticated users can also use support workflows available inside the application.